Shipping policy


ClosetCure™
Effective Date: 19 February 2026

This Shipping Policy applies to all purchases made from ClosetCure™ within the Republic of South Africa.

1. Courier Partner

ClosetCure™ uses Aramex Store-to-Door as our primary courier service provider for nationwide deliveries.

Once an order has been dispatched, delivery is managed by Aramex in accordance with their operational procedures and delivery schedules.

2. Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

ClosetCure™ reserves the right to delay processing where:

  • Payment verification is required

  • Incorrect or incomplete address details are provided

  • Stock discrepancies occur

Customers will be notified where material delays arise.

3. Delivery Timeframes

Estimated delivery time is 8–11 business days from date of dispatch.

Delivery timeframes:

  • Apply to major metropolitan areas

  • May be longer for outlying or remote areas

Delivery estimates are provided in good faith but are not guaranteed.

4. Delays & Liability

While ClosetCure™ undertakes to dispatch orders promptly, we are not liable for delays caused by:

  • Courier operational delays

  • Weather conditions

  • Public holidays

  • Civil unrest or strikes

  • Load shedding disruptions

  • Incorrect delivery details provided by the customer

  • Any other event beyond our reasonable control

In terms of the Consumer Protection Act, ClosetCure™ remains responsible for ensuring delivery within a reasonable time. However, once goods have been handed to Aramex Store-to-Door, delays outside our control do not constitute grounds for automatic cancellation or damages claims unless delivery becomes unreasonable in duration.

Nothing in this clause limits any rights you may have under the CPA.

5. Risk & Ownership

Risk in the goods passes to the customer upon delivery to the delivery address provided at checkout.

If no person is available to accept delivery and the parcel is returned to us, redelivery fees may apply.

6. Failed Delivery Attempts

Aramex may attempt delivery more than once. If a parcel is returned due to:

  • Incorrect address

  • Failure to collect

  • Customer unavailability

The customer may be required to pay additional courier fees for re-dispatch.

7. Order Tracking

Once dispatched, customers will receive a tracking number via email.

ClosetCure™ is not responsible for:

  • Tracking system outages

  • Courier system errors

Customers are encouraged to monitor their shipment directly via Aramex tracking services.

8. Damaged or Lost Parcels

If a parcel arrives visibly damaged:

  • Customers must notify ClosetCure™ within 48 hours of delivery.

  • Photographic evidence must be provided.

If a parcel is lost in transit, ClosetCure™ will investigate with Aramex and provide an appropriate remedy where required under the CPA.

9. Force Majeure

ClosetCure™ shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government actions

  • Labour disputes

  • Transportation failures